How Can We Help You?
Something wrong with your website? Email us the details below and we'll get it fixed — the more you can tell us up front, the faster the fix.
Email Support
The fastest way to get help is to send us an email with detailed information about your issue.
support@industriesdesign.comCommon Issues We Help With
We can assist with a wide range of website-related problems.
Website Loading Issues
- Page not loading at all
- Slow loading times
- Images not displaying
- Broken links or buttons
Content Problems
- Text not updating
- Images not showing correctly
- Contact form not working
- Links not working properly
Mobile Issues
- Website looks broken on phone
- Buttons not working on mobile
- Text too small to read
- Forms not submitting on mobile
Account & Billing
- Login problems
- Billing questions
- Plan changes
- Cancellation requests
What to Include in Your Request
To help us solve your issue faster, please include the following details.
Device & Browser Info
What device you're using (phone, tablet, computer) and which browser (Chrome, Safari, Firefox, etc.)
Page URL
The exact web address where you're experiencing the issue
When It Happens
When the issue occurs (all the time, sometimes, on specific pages, etc.)
Detailed Description
What you were trying to do and exactly what went wrong
How to Take Screenshots
A picture is worth a thousand words. Screenshots help us see exactly what you're seeing.
Windows Computer
Mac Computer
iPhone
Press and hold the Side button and Volume Up button at the same time.
Android
Press and hold the Power and Volume Down buttons at the same time.
Step-by-Step: Getting Help
Navigate to the Problem
Go to the page or section where you're experiencing the issue
Take the Screenshot
Press Ctrl+Print Screen (Windows) or Cmd+Shift+4 (Mac) to capture the issue
Include Error Messages
If you see any error messages, make sure they're visible in the screenshot
Attach to Email
Attach the screenshot to your support email along with your description
Ready to Get Help?
Send us an email with the details above. Most replies come within hours, always within 24.